Who? What? When? Where? WhyHow?

We've answered a number of questions that we are freqently asked, incase you may be wondering them too. If you have any other queries or want to find out a bit more then get in touch using our buttons at the bottom of the page.


Why should I book with Fresh Tracks?

Fresh Tracks is not just about learning to cook, it is about learning to be a good chalet host. Of course we will help you practice cooking for large groups, discuss the top tips on how to run an effective chalet kitchen and give you the opportunity to gain your Level Two Food Hygiene Certificate, however we will also provide you with the knowledge and skills to carry out all the other tasks involved in running a chalet. We cover a vast range of topics and focus on the hosting skills you need to make sure your guests are well catered for and your employer is impressed. We are based in Cornwall so we have a fantastic location for you to train in, we aren’t too expensive and we pride ourselves on the fact that the team are existing chalet hosts and have a wealth of experience so know exactly what it takes to run a chalet and make the most of a winter season.


What is included in the course fee?

The course fee, £695, includes:

  • Transfer to and from Newquay airport or train station, or Bodmin Parkway

  • 7 nights' accommodation, including a set of bathroom towels and linen

  • Tuition throughout the week

  • A course manual, survival guide and recipe book to take away with you

  • Your Level Two Food Hygiene Certificate

  • A personalised reference

  • All of your food

  • Wine every evening

If you choose to participate in any other activities during the week then you will be required to pay for transport to and participation in any of these excursions (although you might be able to arrange a group activity and split any costs!). 


How do I book on a course?

If you give us a call we will be able to check availability and confirm your place.

Alternatively you can use the online form, or drop us an email, and we'll get back to you as soon as possible. 

Once we have confirmed your booking we will need a non-refundable deposit of £100 and full payment 6 weeks prior to the start date of your course.


What do I need to bring with me?

A positive attitude, a willingness to work hard and a good sense of humour is almost all you will need to see you though, as well as:

  • A comfy pair of closed-toe shoes

  • Comfortable clothes to wear during the day

  • A laptop or tablet

Depending on how you spend your free time, we would also recommend:

  • Warm clothes and a waterproof

  • Swimwear, a beach towel, suncream, (you could also bring a wetsuit if you have one)

  • A good pair of walking shoes

There are plenty of villages and towns nearby so if you need cash or any essentials you will be able to get hold of some.


Do I have to share a room?

Due to the layout of the venue you will be required to share a room, either in a twin or triple room, and you may be required to share a bathroom. If you do not wish to share a room then please let us know when booking and we will do our best to accommodate you, but this may not be possible. Couples will share a room, with a double bed where possible.


I am a vegetarian/vegan, can I still book on the course?

We cater for dietary requirements at Fresh Tracks in exactly the same way as we do in a chalet. This means that if you're a vegetarian or vegan, we have no trouble catering for you (it's great practice!), although you will be required to handle and serve meat dishes throughout the week.

If you are a Coeliac, or have any food intolerances or allergies, please call us to discuss how we might be able to accommodate you. Unfortunately, due to the nature of the course, people with severe allergies may not be able to attend, but please do give us a ring to check.


Will I get any spare time?

It is a pretty busy week and there is a lot to learn but we like to think you deserve a bit of time out to make the most of being in Cornwall! We will aim for you to have a couple of hours every afternoon free to either relax and unwind or to go out and enjoy the surroundings. If time permits, you may be able to book on a local activity such as surfing lessons or coasteering.  As our courses are tailored to the needs of the group, if individuals or the whole group would like further tuition on a particular subject then this can be arranged during this free period.


How do I get to the venue?

You can fly to Newquay airport or catch a train to Bodmin Parkway or Newquay train station. For here we can either arrange a taxi or car hire for you, or we can come and pick you up. You will need to confirm your arrival time as soon as possible, but please be aware that you may be required to wait at the airport or train station if you are being collected by us. Please do not aim to arrive before 5pm on the start date of your course and you will need to be leaving around 10am on your departure date.

There is parking available at the venue and therefore you are welcome to drive. Please drop us an email or give us a call for driving directions.  Arrival and departure times for self-drivers can be more flexible, but rooms will not be available before 5pm on your start date and you will need to vacate your room by 10am on your departure date.


Still got a question? Ask us and we'll answer it!

If you have an open-ended question, such as "what's it like at Fresh Tracks?", then give us a ring on +44 (0) 7497 368 663.

If you have a specific question you'd like us to answer, fill out this form (or call us!) and we'll get back to you.